Privacy Policy

Last Updated: January 2026

1. INTRODUCTION

McKeen Performance & Education Ltd ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, your rights, and how to contact us. By using our website or enrolling in our courses, you agree to the collection and use of information in accordance with this policy.

2. DATA CONTROLLER

Data Controller: McKeen Performance & Education Ltd
ICO Registration: [To be added once registered]
Contact Email: edinburghptacademy@gmail.co.uk
Contact Address: Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP, United Kingdom

3. WHAT PERSONAL DATA WE COLLECT

3.1 Information You Provide to Us

Contact Information: Full name, email address, phone number, and postal address.
Payment Information: Payment card details (processed by Stripe), billing address, and payment history.
Course Information: Emergency contact details, medical information (if disclosed), dietary requirements, and learning support needs.
Communications: Emails, messages, feedback, survey responses, and complaint correspondence.

3.2 Information We Collect Automatically

When you visit our website, we automatically collect IP address, browser type and version, operating system, pages visited and time spent, and referral source.

4. LEGAL BASIS FOR PROCESSING YOUR DATA

We process data under: Contract Performance, Legitimate Interests, Legal Obligation, and Consent.

5. HOW WE USE YOUR PERSONAL DATA

We use your information for course delivery, business operations, marketing, and legal compliance.

6. WHO WE SHARE YOUR DATA WITH

We may share data with payment processors (Stripe, Klarna), qualification bodies (CIMSPA, Ofqual), and legal authorities.

8. HOW LONG WE KEEP YOUR DATA

Data Type	Retention Period	Reason
Course enrollment records	7 years after completion	Tax and legal obligations
Payment records	7 years after payment	Tax and accounting requirements

17. COMPLAINTS

You have the right to complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113

18. CONTACT US

Email: edinburghptacademy@gmail.co.uk
Phone: Monday-Friday, 9 AM - 5 PM
Post: McKeen Performance & Education Ltd, Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP, United Kingdom

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